NexaFlow: Rebuilding Enterprise Operations from Fragmented Legacy Tools
WorkSprout partnered with Synthesix Global to replace seven disconnected enterprise systems with one unified, secure, and measurable operations platform — redesigning how 400+ team members make decisions every day.
Synthesix Global operated across seven disconnected tools — a CRM, support platform, inventory planner, three internal reporting stacks, and a homegrown ticketing system that had grown organically over a decade with no shared data layer and no unified access model.
"We had four dashboards showing four different revenue numbers. Nobody trusted the data, so nobody acted on it."
Inconsistent metrics across teams — competing dashboards with no single source of truth, causing daily leadership confusion
Manual CSV exports consuming 20+ analyst hours per week in cross-system reconciliation loops
No unified role-based access — sensitive financial data exposed to wrong teams, with weak audit trails
6-week release cycles due to a tightly-coupled monolithic architecture that nobody wanted to touch
Zero real-time event visibility — all decisions were based on overnight batch data, already 24 hours old
Systems Consolidated
7 standalone tools merged into one unified platform with a shared event backbone and single data model.
Users Affected
400+ internal users across Finance, Operations, Support, and Executive leadership.
Data Volume
3.2 million daily events previously requiring manual overnight batch jobs to process and surface.
Compliance Requirement
SOC 2 Type II readiness required — built into the architecture from day one, not retrofitted later.
02 — Strategy
Our Approach / Strategy
We designed a phased modernization plan that minimized operational disruption while delivering measurable value each sprint. The sequence was deliberate: establish data trust first, automate workflows second, build executive decision tooling third.
01
Architecture First
Introduced event-driven microservices with Kafka as the data backbone, decoupling all seven systems immediately and enabling real-time data flow across departments from day one.
02
Data Trust Layer
Established a single canonical KPI model across Finance, Operations, and Support — one number for revenue, one for resolution rates, eliminating the competing-dashboard problem permanently.
03
Parallel Adoption Plan
Built department-specific rollout and enablement tracks — Finance, Operations, and Support teams onboarded at their own pace without blocking each other's timelines or creating a big-bang cutover risk.
03 — Design
Design Process & Iterations
Before writing a line of production code, we moved through four progressive fidelity stages with department stakeholders. Real workflow owners — not proxy users — validated every interface, reducing engineering rework by 60%.
01
Discovery Workshop
Two-day facilitated sessions with each department. We mapped users, process bottlenecks, decision-critical data points, and existing mental models before touching any design tools.
02
Wireframe Validation
Rapid low-fidelity blueprints covering 24 core screens, reviewed by department leads in 48-hour feedback cycles. Priority: information hierarchy and workflow logic, not visual polish.
03
Interactive Prototypes
Scenario-driven click models for six key workflows tested with actual end users. Insights changed 11 design decisions before engineering handoff — decisions that would have been expensive rework otherwise.
04
Iterative Delivery
Two-week refinement loops with staging environment access for the client's QA team. No feature merged to production without explicit sign-off from a designated workflow owner in each department.
The final platform unified operational visibility, actionable KPI layers, and secure role-based access across all 400+ users — replacing seven tools with one coherent experience that the team actually enjoys using.
Executive KPI Command Center — Real-time metrics across all departments
Compliance & Audit TimelineSOC 2-ready access log and audit trail
05 — Live Preview
See It Live
The NexaFlow platform is live in production, serving 400+ users across Synthesix Global's operations. Below is a real-time preview of the deployed product — responsive across desktop and mobile.
Within the first 90 days post-launch, Synthesix Global reported measurable gains across decision speed, operational efficiency, and infrastructure cost. These figures come from client-provided reporting — not WorkSprout estimates.
40%Faster Executive DecisionsUnified reporting eliminated the multi-dashboard reconciliation loop that previously delayed weekly leadership reviews by 2–3 business days.
57%Reduction in Manual WorkAnalytics team recovered 20+ hours per week previously lost to CSV exports and manual cross-system reconciliation each reporting cycle.
$1.8MAnnualized Cost SavingsProcess automation and tool consolidation eliminated six vendor contracts and reduced infrastructure overhead by 34% within one fiscal quarter.
Bonus outcome: The platform passed a full SOC 2 Type II audit six months after launch — the first time Synthesix had achieved this certification after three prior failed attempts with their legacy tooling.
07 — Client Voice
Client Testimonial
★★★★★
"
"WorkSprout didn't just redesign our platform — they helped us align our entire organization around trusted data and repeatable operations. The speed and quality of decisions improved almost immediately after launch. What impressed me most was how they handled the cultural side of adoption — not just the engineering. They treated our department leads as genuine co-designers, and it showed in how rapidly the platform was embraced across all 400 users."
08 — Continue
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